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Action Fraud takes reports of fraud and cybercrime as set out in the Home Office Counting Rules.
We are unable to take reports of:
If your reports relates to any of the above, please follow the links to report it to the correct organisation.
We have recently made some changes to our website. If you have made a report before (insert date XXX) please get in contact with us to request an update.
If you have recently registered on our new website, you can track the progress of your report by logging into your account. After logging in, to check your reports status click on “My account” in the top right hand side of the website and then click “My reports”.
If you have any more queries, speak to us on web chat 24 hours a day.
Action Fraud is the UK’s national reporting centre for fraud and cyber crime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance.
Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which is run by the City of London Police, the national lead force for fraud.
The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for submitting to a police force for investigation.
After a report has been made to Action Fraud, it will be sent for assessment by the National Fraud Intelligence Bureau (NFIB). The NFIB’s systems assess reports of fraud and cyber crime from across the UK, helping to build a national picture of where fraud and cyber crime is taking place and how. Experts review the data from these reports to decide whether there is enough information to send to a police force for investigation.
We have recently made some changes to our website. If you have made a report before (insert date XXX) please get in contact with us and make a request to add information.
If you have recently registered on our new website you can edit your crime report by logging into your account. After logging in, to edit your report click on “My account” in the top right hand side of the website and then click “My reports”. Select your report you want to edit and then “Edit report”.
Please note, we cannot accept physical correspondence or evidence when making a report. However, please keep hold of this evidence as it may be required in the event of a police investigation.
If you have any more queries, speak to us on web chat 24 hours a day.
Yes. Where Action Fraud is able to confirm that the circumstances are different to what was originally reported we are usually able to withdraw the matter as a recorded crime.
A typical example of this is a report of internet shopping fraud where goods have not been delivered. Often we receive information from the person making the report that goods were either simply delivered later than expected or that goods could not be supplied through no fault of the seller and a full refund was provided. Another example is where a fraudulent transaction on a bank account was later confirmed to be lawful or due to a banking error.
If you wish to inform us of additional information of this nature, get in contact with us.
Find out how to make a report to us here.
Complaints about the conduct of an Action Fraud Advisor, or of problems experienced in reporting a fraud or a response given by Action Fraud should be made by contacting us here or in writing to Action Fraud, City of London Police, PO Box 36451, 182 Bishopsgate, London EC1M 4WN.
Complaints about the conduct of a police officer or a member of staff of the National Fraud Intelligence Bureau (NFIB), City of London Police, should be made to the Professional Standards Directorate (PSD) by email at psd_public@cityoflondon.pnn.police.uk or in writing to PO Box 36451, 182 Bishopsgate, London, EC1M 4WN.
Op Falcon (North, East, South and West) are the areas/boroughs within in the Metropolitan Police Service area. If your receive a letter stating that your crime has been disseminated to any of these areas i.e Falcon North, this means that your crime has been sent to the Metropolitan Police Service team covering that relevant area.